Step-by-Step Guide
Follow the simple steps below to waive your Citibank credit cards’ annual fee or annual membership fee for:
- Citi Prestige Card
- Citi PremierMiles Card
- Citi Cash Back+ Card
- Citi Rewards Card
- Citi Cash Back Card
- Citi SMRT Card
- Citi M1 Card
- Citi Clear Card
- Citi Corporate Card
- Citi Business Card
- Citi Purchasing Card
- Call +65 6225 5225 using your mobile phone number registered with Citibank
- Listen to the greeting message that cannot be skipped
- Press 1 for credit card and bank account-related enquiries
- Enter the numeric digits of your NRIC number or last 4 digits of card number
- Press 2 for annual fee waiver request, self-service banking or to speak with CitiPhone officer
- Citibank automated phone banking will address you by your last name
- Select option for annual fee waiver, if there’s any
- You will receive a SMS once your fee waiver request has been approved
- Alternatively, you may also login to Citibank Online and send a message to request for fee waiver
What is Credit Card Annual Membership Fee?
A credit card annual fee or annual membership fee is the fee that is automatically charged to your credit card on an annual basis. While some basic credit cards may have no annual fee, most credit cards do.
Credit cards with higher annual fee come with more benefits and privileges. For example, with an annual fee of S$545, Citi Prestige Card offers perks such as a complimentary night’s stay when you book a minimum consecutive four-night stay at participating hotels or resorts, along with additional miles per transaction.
What to do if you annual fee waiver request gets rejected?
Some credit cards such as Citi Prestige Card have strictly no fee waiver clause.
For other credit cards, if you frequently use them for online purchases and daily retail transactions, the annual fee is often automatically waived or can be waived upon request.
If the credit cards are not your preferred cards and you don’t use them very often, your annual fee waiver application may get rejected. If this happens, login to Citibank Online to make an appeal.
