Step-by-Step Guide
Phone Banking
Phone banking is the most convenient way to waive UOB annual fee or membership fee for credit cards such as UOB One, UOB Absolute Cashback, UOB EVOL, UOB Visa Infinite Metal, Krisflyer UOB, UOB Lady’s, UOB Lady’s Solitaire, UOB PRVI Miles World Mastercard, UOB PRIV Miles American Express, UOB PRIV Miles Visa, Metro-UOB, UOB Preferred Platinum Visa, Singtel-UOB, UOB UnionPay, UOB Visa Signature, UOB Professionals Platinum, etc.
Follow these steps:
- Call 1800-222-2121 or (65) 6222 2121 when calling from overseas
- Press 1 for English
- Press 1 for chat services and phone banking
- Press 2 for phone banking
- Press 2 for fee waiver and application status
- Press 1 for credit card fee waiver
- Press 1 for membership fee waiver
- Enter your credit card number, followed by the # key
- Enter your 8 digits mobile phone number, followed by the # key if requested
- Your UOB credit card membership and annual fee waiver will be submitted and processed. You will be updated with an SMS once it is successfully processed.
Online Chat
Alternatively, UOB credit card holders may also apply for annual fee waiver online through UOB Chat Assist by following the steps below:
- Visit https://www.uob.com.sg/personal/chat.page
- Click on the chat icon at the bottom right of the screen
- Enter security check code
- Select Fee Waiver
- Select Credit Card
- Select Membership Fee
- Enter your credit card number
- Enter the OTP sent to your mobile phone number
- Your UOB credit card membership and annual fee waiver will be submitted and processed. You will be updated with an SMS once it is successfully processed.
UOB TMRW Mobile App
If you are already using UOB TMRW mobile app for your banking transactions, you may also request for annual fee waiver through the app. Simply follow these steps:
- Login to UOB TMRW mobile app
- Tap on ‘Accounts’ menu item at the bottom of the screen
- Select and tap on the card to request for annual fee waiver
- Tap on ‘Settings’
- Select ‘Waive fees’
- Select ‘Annual fee’
- Tap ‘Next’
- Review the details and slide the ‘Confirm’ slider to submit your request
What if your UOB annual fee / membership fee waiver request got rejected?
It is not uncommon for your annual fee waiver request to get rejected even when you have been using the credit card for payments frequently.
If this happens, you can chat with UOB’s live-chat service representative via the UOB Chat Assist.
- Visit https://www.uob.com.sg/personal/chat.page
- Click on the chat icon at the bottom right of the screen
- Enter security check code
- Select Chat with us
- You will be required to enter either your NRIC or card number, and a OTP sent to your mobile phone number
- Inform the representative that your annual fee waiver got rejected and would like to request for fee waiver
